Refund Policy
Transparent guidelines regarding payments and cancellations.
Subscription Policy Summary
SolaRates operates on a subscription fee model. All subscription payments made to Solarates are generally non-refundable once initiated. Please review the detailed guidelines below.
1. Subscription Fees
All subscription payments made to Solarates are generally non-refundable.
2. Duplicate Transactions
If a user is charged multiple times accidentally for the same subscription, Solarates may review and process eligible refunds.
- Users must report duplicate transactions within 7 days of payment.
3. Subscription Cancellation
Users may cancel future subscription renewals anytime from their account settings or by contacting support. Cancellation will stop future billing but:
- Current subscription validity will remain active until expiry.
4. No Partial Refunds
Solarates does not provide:
- partial refunds
- prorated refunds
- refunds for unused subscription periods
unless legally required.
5. Failed Service Exceptions
In exceptional cases involving:
- technical payment failures
- unauthorized transactions
- verified billing errors
Solarates may review refund requests on a case-by-case basis.
6. Refund Processing Timeline
Approved refunds, if any, may take:
- 5–10 business days depending on banking/payment gateway timelines.
Need more clarification?
Contact Support